No, as long as we have access to your yard, our team can perform the service without you being present.

For your dog's safety, we recommend keeping them indoors during service, as our technicians may need to enter and exit your gate frequently, creating a potential escape risk. However, if your dog is friendly and you prefer them to remain outside, our technicians are comfortable working around them. If your pet is aggressive or anxious around strangers, please secure them indoors during our visit.

We adhere to local regulations by double-bagging and removing pet waste from your property, ensuring environmentally responsible disposal.

Yes, pet waste can damage grass and harbor harmful bacteria and parasites, posing health risks to both humans and pets if not promptly removed.

Please contact us in advance to adjust your service schedule. We strive to accommodate changes and will not charge for services missed due to circumstances beyond your control, such as severe weather.

Sanitized Equipment: We clean all tools and footwear with a kennel-grade disinfectant after each service to prevent the spread of germs and illnesses between yards.

Proper Waste Disposal: Collected waste is double-bagged and disposed of in accordance with local regulations, minimizing environmental contamination and health risks.

After servicing your yard, we securely close and latch all gates to ensure the safety of your pets. Additionally, we provide a photo confirmation of the closed gate after each visit for your peace of mind.

No Need to Rearrange: Our technicians are trained to navigate around lawn furniture, toys, and other common yard items. However, clearing excessive clutter can facilitate a more thorough cleaning. If you want to ensure we can reach every spot during a spring clean, moving furniture can help.

While our primary focus is pet waste removal, we can work around minor yard debris. For significant amounts of refuse, we recommend clearing the area beforehand to ensure effective service.

We operate throughout the year, including winter months. In snowy conditions, waste often stays near the top layer, making it accessible for removal. Regular service during winter prevents accumulation and ensures a clean yard when the snow melts.

Yes, we prioritize environmentally responsible methods, including proper waste disposal and the use of eco-friendly sanitization products to minimize our ecological footprint.

Yes, we do our best to remove waste from all surfaces, including rock beds, gravel, patios, decks, and other non-grassy areas. However, waste can sometimes become lodged between rocks or in uneven surfaces, making it more challenging to remove completely. While we strive to clean as thoroughly as possible, we cannot guarantee 100% removal in these areas. If you have specific concerns, let us know, and we’ll do our best to accommodate your needs.